This Shipping Policy outlines the terms and conditions under which Mac Express provides shipping and logistics services. By using our services, you agree to the terms described in this policy. We are committed to delivering your shipments safely, securely, and on time to destinations worldwide.

All shipments are processed within 1–2 business days after confirmation of payment and documentation. Orders placed on weekends or public holidays will be processed on the next available business day.

• You will receive a confirmation email with your tracking number once your shipment is processed.
• Ensure all shipping details including recipient name, address, and contact number are accurate.
• Incomplete or incorrect information may cause delays or failed deliveries.
• We reserve the right to hold shipments pending verification of payment or documentation.

Estimated delivery times vary depending on the service selected and destination. The following are general estimates:

Delivery times are estimates and may be affected by customs clearance, weather conditions, public holidays, or other unforeseen circumstances.

Shipping rates are calculated based on the weight, dimensions, destination, and service type selected. All rates are quoted in USD unless otherwise stated.

• Rates are subject to change without prior notice.
• Volumetric weight may be used when it exceeds actual weight.
• Additional surcharges may apply for remote areas, oversized cargo, or hazardous materials.
• A detailed quote will be provided before shipment confirmation.

Once your shipment is processed, you will receive a unique tracking number via email. You can use this number to track your shipment in real time on our tracking page.

• Tracking updates are available 24/7 on our website.
• SMS and email notifications are sent at key delivery milestones.
• Tracking numbers are activated within 24 hours of shipment processing.

Mac Express ships to over 150 countries worldwide. International shipments are subject to the laws and regulations of both the origin and destination countries.

• All international shipments require accurate and complete customs documentation.
• The sender is responsible for ensuring the shipment complies with destination country regulations.
• Some countries may have restrictions on certain goods — please check before shipping.
• International delivery times may vary due to customs processing.

Import duties, taxes, and customs fees are not included in our shipping rates and are the sole responsibility of the recipient unless otherwise agreed in writing.

• Customs fees vary by country and are determined by local authorities.
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• We provide full customs documentation support to minimize clearance delays.
• Refusal to pay customs duties may result in the shipment being returned or destroyed.

In the unlikely event that your shipment is damaged or lost, please contact us immediately. All claims must be submitted within 7 days of the expected delivery date.

• Provide your tracking number and photographic evidence of damage when filing a claim.
• Claims for lost shipments will be investigated within 10 business days.
• Compensation is subject to the declared value and insurance coverage of the shipment.
• Proper packaging is the sender's responsibility — inadequate packaging may void claims.

The following items are strictly prohibited from being shipped through Mac Express:

• Illegal drugs, narcotics, or controlled substances
• Weapons, firearms, ammunition, or explosives
• Counterfeit goods or pirated materials
• Hazardous or flammable materials without proper certification
• Live animals without proper documentation and permits
• Currency, negotiable instruments, or precious metals above declared limits
• Any items prohibited by the laws of the origin or destination country

Mac Express's liability is limited to the declared value of the shipment or the maximum coverage under the applicable insurance policy, whichever is lower. We are not liable for indirect, consequential, or incidental damages arising from delays, loss, or damage to shipments caused by circumstances beyond our control, including but not limited to acts of God, natural disasters, strikes, or government actions.

Mac Express reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Shipping Policy, please contact us at:

By using our shipping services, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.